FAQ

Sizing

How do I know what size to buy?

Our wetsuits run true to size.  Check the size chart provided. Tip from us - use our measuring guidelines (see photo with measurements)

How should my wetsuit fit?

Your wetsuit should be a snug fit when new and will loosen off slightly once wet. If you are between sizes, buy the size up particularly if you are a tall girl.

How to measure yourself

Chest - Measure under your arms, around the fullest part of your bust. Be sure to keep the tape level across your chest and back. Tip: take a full breath in and out to make sure the tape measure isn’t too tight. Allow the tape to slide to its most comfortable position.

Waist - Measure around your natural waistline, at your belly button, keep the tape level and a bit loose. 

Hips - Keeping your feet together and the tape measure parallel with the floor, measure around the fullest part of your upper-hips.

Tip - If the measurement falls on the half centimetre, round up. 

Still have questions?

Please email: hello@theswimset.com.au

Here at The Swim Set, we believe in innovation, pushing boundaries in defining fashion’s role in the sport’s industry. Our goal is to create products that feel good, look great and function well.

    

Care Instructions

How do I care for my wetsuit?

Our suits are made from premium limestone neoprene.  To keep your suit in good condition please rinse in cold water after use.  To store your wetsuit please fold it inside out with the zipper exposed and not touching any neoprene.  This is because the neoprene surface is delicate and subject to marking and creasing easily.  

Returns and exchanges

What if my suit doesn’t fit?

We want you to love our product so we will be pleased to process any return, or exchange and refund the purchase price subject to the following conditions:

1. Products must be returned within 14 days from the date of purchase.
2. The product you are seeking to return, or exchange must not have been worn in the water. We must receive the product in uncreased, original new condition with tags attached.

Please email hello@theswimset.com.au to register for your replacement or refund. Please provide the following:

1. Name, order number and postal address
2. Date order was placed
3. Reason for return.

Our customer order team will review your request and provide instructions for you to complete your exchange or return. Please note that your return shipping will be at your own expense, however we will ship your replacement wetsuit free of charge.

How long will it take to process my return?

Please allow 5 business days for us to review and process your request.

Can I return sale items?

Please note that items marked as sale can not be returned for a refund, exchange or store credit.  

Do I need to track my return item?

Yes we advise that you retain proof of postage and that you use a traceable delivery service and that items are returned in secure packaging.

Can I return items bought with After Pay?

All purchases made through Afterpay can be returned in accordance with our standard Return Policy. The Swim Set will process your return as normal and Afterpay will adjust your payment schedule accordingly, if your return meets our requirements. 

If you have made a payment already, Afterpay will process amounts back to the card you purchased from. You will receive an email from Afterpay once the refund has been processed to communicate any changes to your payment schedule.

Shipping

Free shipping for all orders within Australia over $200.

All domestic orders are shipped via Australia Post.  Shipping time is between 2- 8 business days depending on your location.  For more information see  Australia Post

International orders including New Zealand are shipped with DHL Express Service. Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary from country to country. More information is below. 

Once your order has been shipped, you will receive an email notification with tracking information. When you make a purchase from The Swim Set, you are liable for any additional duties so please take this into account when placing your order.

International orders, duties and taxes

Please be aware that all international orders may be subject to additional import taxes and duties. In most cases, such duties must be paid by the customer once the parcel reaches its destination. When you make a purchase from  The Swim Set, you are liable for any additional duties and taxes charges, so please take this into account when placing your order.

These charges are determined by your local customs authority and include:

• The sales tax applied by your area for purchases from Australia
• Duties charged for processing by your country

Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority vary from country to country. The Swim Set, being an Australian company, has no authority or influence over these charges which are payable to the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. The Swim Set does not offer any assistance with this process and will not be responsible for return shipping costs nor duty reimbursement in the case of international returns.

All orders receive full tracking information, communicated via email at the time dispatch. For tracking enquiries, please contact DHL.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, Amex, Paypal, Apple Pay and Afterpay.

What currency will I be charged in?

All payments are made in Australian Dollars (AUD).  Any currency conversion will be handled by your financial institution.

Can I cancel or change my order?

Unfortunately once your order is placed we are unable to make any changes.  Please ensure you choose your items carefully and select the correct shipping before placing your order.