Free shipping for all orders within Australia over $200.
All domestic orders are shipped via Australia Post. Shipping time is between 2- 8 business days depending on your location COVID delays may apply. For more information see Australia Post
International orders including New Zealand are shipped with Australia Post EMS Service. Shipping time is between 10 - 15 business days depending on your location. Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary from country to country. More information is below.
Once your order has been shipped, you will receive an email notification with tracking information. When you make a purchase from The Swim Set, you are liable for any additional duties so please take this into account when placing your order.
INTERNATIONAL ORDERS, DUTIES AND TAXES
Please be aware that all international orders may be subject to additional import taxes and duties. In most cases, such duties must be paid by the customer once the parcel reaches its destination. When you make a purchase from The Swim Set, you are liable for any additional duties and taxes charges, so please take this into account when placing your order.
These charges are determined by your local customs authority and include:
- The sales tax applied by your area for purchases from Australia
- Duties charged for processing by your country
Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority vary from country to country. The Swim Set, being an Australian company, has no authority or influence over these charges which are payable to the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. The Swim set does not offer any assistance with this process and will not be responsible for return shipping costs nor duty reimbursement in the case of international returns.
All orders receive full tracking information, communicated via email at the time dispatch.