RETURNS / EXCHANGES

 

We want you to love our product so we will be pleased to process any return or exchange and refund the purchase price subject to the following conditions:

  1. Products must be returned within 30days of purchase.
  2. The product you are seeking to return or exchange must not have been worn in the water. We must receive the product in uncreased, original new condition with tags attached.

Please email hello@theswimset.com.au to register for your replacement or refund. Please provide the following:

  1. Name, order number and postal address
  2. Date order was placed
  3. Reason for return.

Our customer order team will review your request and provide instructions for you to complete your exchange or return. Please note that your return shipping will be at your own expense.

The Swim Set is not liable for the loss or damage of items in return transit. For returns within Australia, we recommend retaining proof of postage, using a traceable delivery service and returning items in secure packaging. 

We reserve the right without limitation to refuse to accept any return that does not comply with the return conditions outlined above.

Shipping 

All domestic orders are shipped via Australia Post.  Shipping time is between 2- 8 business days depending on your location.  For more information see  Australia Post

International orders including New Zealand are shipped with Australia Post EMS Service. Shipping time is between 10 - 15 business days depending on your location.   

Once your order has been shipped, you will receive an email notification with tracking information. When you make a purchase from The Swim Set, you are liable for any additional duties so please take this into account when placing your order.

International orders, duties and taxes

Please be aware that all international orders may be subject to additional import taxes and duties. In most cases, such duties must be paid by the customer once the parcel reaches its destination. When you make a purchase from  The Swim Set, you are liable for any additional duties and taxes charges, so please take this into account when placing your order.

These charges are determined by your local customs authority and include:

  • The sales tax applied by your area for purchases from Australia
  • Duties charged for processing by your country

Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority vary from country to country. The Swim Set, being an Australian company, has no authority or influence over these charges which are payable to the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. The Swim Set does not offer any assistance with this process and will not be responsible for return shipping costs nor duty reimbursement in the case of international returns.

All orders receive full tracking information, communicated via email at the time dispatch. 

 

 

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